All prices are in EURO, and taxes are included in the prices displayed on our website. Shipping costs are not included. You can check the sipping costs at the end of the order process.
The quality of our products is one of our main aims. Because our products are all handmade, your order might differ from the picture on the webshop. For speciic questions concerning the product, please send us a mail at firstname.lastname@example.org. We try to respond to your emails within two days.
After receiving your payment, the customer receives an order confirmation via email. The order will be handed to Bpost withing three working days. Delivery in Belgium happens between two and five working days after ordering.
Right of property
The ordered goods stay in property of Studio Ode untill the full payment is completed.
If you don’t like your purchase or it’s not what you needed or expected, the customer has the right to return the goods within 14 days after receiving them. In this (hopefully rare) case, please let us know in advance by sending an e-mail to email@example.com. The postal charges are for the customer.
To claim warranty, the customers must contact Studio Ode (firstname.lastname@example.org) withing 24 hours after receiving the order. After receiving an e-mail with a description and clear picture of the damage, we will refund your purchase or send a new one withing two working days.
Studio Ode will only use your data to ensure a correct handling of your order. For all other purposes, we will first ask for your consent. Furthermore we will not give your personal information to any other third parties. Your information is safe with us.
Nele Van Rompaey
Stationsstraat 297, 2860 Sint-Katelijne-Waver
+32 (0)494 45 80 42