Shipping & returns

SHIPPING

We both ship your products to the address of your choice, or you can pick your order up at one of our pick up points.
Kabas Verpakkingsvrij: Keizerstraat 17, 2800 Mechelen (Belgium)
ArteNova: Hendrik Consciencestraat 56, 2800 Mechelen (Belgium)SHIPPING

Shipping costs are based on the standard shipping rates of BPOST and DHL for the the weight and dimensions of your order. 
We currently ship all orders between 0-5 kg at these rates to the following countries :

  • Belgium : € 6
  • Netherlands : € 7
  • Luxembourg: € 7

 

All orders will be delivered by BPOST or DHL from 9am-5pm, Monday to Friday. 
Please ensure that the city, country and post code/zip code are correct for the shipping address, as well as any additional information for daytime delivery. Studio Ode cannot be held responsible for any delays in case of an unforeseen event. 

 

RETOUR

In the case that you don't like your order or are not happy with the quality of the products, you can return the goods within 14 days after receiving them. Please always notify us and send an email to hello@studio-ode.com before shipping the goods back to us. When we have received your return order, we will review it and refund your order within 2 working days. Postal charges are for you. Studio Ode can not be held responsible for damages or loss of return orders.