FAQ

 

If a question arises, please contact us at hello@studio-ode.com or fill in our contact form. We’ll be happy to answer all your questions.

 

“The art and science of asking questions is the source of all knowledge.” – Thank you, Thomas Berger

 

IS IT POSSIBLE TO SEE THE PRODUCTS IN REAL LIFE?

Yes! We try to join different makers markets as often as possible. To know when the next event takes place, keep an eye on our social media. Can't wait for the next market? No worries, you can contact us through our contact form or simply by sending us an email with your request. We'll arrange a meetup in our Studio where all our products will be waiting for you to visit.

 

HOW ARE THE ORDERS PACKED?

Everything we do, we do with respect for our nature and for you, our clients. That's why we collaborate with the zero waste shop Kabas in Mechelen. All the boxes and protection materials that come in with deliveries in Kabas, are reused by Studio Ode. The order cards accompanying your shipment are printed with vegetal ink, on recycled paper. So it's 100% CO2 neutral.

We also try to pack all your precious goods with utmost care and love. Please keep in mind that we depend on the Bpost and DHL service for our deliveries and as a result can't control how they handle our packages. But we should always have faith in the goodwill of others and are therefor for 98% sure that your order will arrive in one piece. If not, please let us know so we can make it up to you.