All prices are expressed in EURO, always including VAT but excluding transport, reservation or administration costs.
The quality of our products is one of our priorities. Because all our products are handmade, it is possible that your order will look different from the image on the webshop. For specific questions related to the products, please send an email to email@example.com.
After receiving the order and payment, the customer receives a confirmation, after which Studio Ode gets to work to hand over the package to Bpost within three working days. Delivery takes place between two and five working days after ordering.
Retention of title
The delivered items remain the exclusive property of Studio Ode until full payment by the Customer.
Right of withdrawal
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons. Please inform us of the return by e-mail or the contact form before returning the package. The refund will be made within two working days. The transport costs of the return are paid by the customer.
To invoke the warranty, the Customer must be able to present proof of purchase. Please provide us with a clear description with photos of the damage by e-mail or the contact form before returning the package.
The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement and the processing of the order. Your explicit permission will be requested for sending newsletters, advertising and/or marketing purposes. Your data will also not be passed on to third parties.
Nele Van Rompaey
Stationsstraat 297, 2860 Sint-Katelijne-Waver
+32 (0)494 45 80 42